TERMS & CONDITIONS
By purchasing SOLA Siblings, or using the 'Site' www.louisamartin.info, www.solasiblings.com, or www.thesolaflare.com, you agree to these Terms and Conditions, without modification, and acknowledge reading them:
The terms “we,” “us,” and “our” refer to SOLA Systems Ltd, and/or Louisa Martin.
The terms “user,” “you,” and “your” refer to purchasers of ‘SOLA Siblings’, ‘SOLA Sessions’, 'As If' and related products, and users of the sites.
All materials presented herein and all online services provided by SOLA Systems Ltd, is subject to the following Terms and Conditions.
The term ‘group’ refers to other members of SOLA Siblings.
USE OF SERVICE
To use the Product, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site.
Information provided in the products and services are subject to change.
SOLA Systems Ltd makes no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. SOLA Systems Ltd disclaims all liability for any inaccuracy, error, or incompleteness in the Content.
Upon becoming a member of the SOLA Siblings community, you agree to not disclose to anyone outside the group any information that may help to identify another group members, or contain any specifics to the content of interactions with other group members. This includes, but is not limited to, names, physical descriptions, biological information, and personal stories shared within the group. You may speak outside the group about your own feelings and reactions to material and interactions experienced within the group provided you maintain privacy. We reserve the right to immediately remove you from the Service, without refund, if you are found to have violated this policy.
The Product and Services contained constitute educational and informational resources for autistic and neurodivergent adults who may or may not have received any official diagnosis. The Product and Services are not a substitute for working with a clinical psychologist, therapist or other health worker, and do not constitute talking therapies or counselling in any way. SOLA Systems Ltd cannot guarantee the outcome of following any of the recommendations provided, and any statements about the potential outcome are expressions of opinion only.
SOLA Systems Ltd make no guarantees about the information and recommendations provided herein. By continuing to participate in SOLA Siblings and/or SOLA Sessions, you acknowledge that SOLA Systems Ltd cannot guarantee any particular results, as such outcomes are based on subjective factors that are not within our control. Therefore, following any information or recommendations provided in the Product and related Services are at your own risk. If you need professional advice, you should hire a therapist, counsellor, clinician, or other professional.
By participating in coaching services as part of SOLA Siblings, you acknowledge that SOLA System staff, employees and associates are not licensed psychologists or health care professionals and the Services do not constitute therapy, healthcare, nor replace the care of psychologists or other healthcare professionals. Any coaching provided is in no way to be construed or substituted as psychological counselling or any other type of therapy or advice.
In order to use the Service, you may be required to provide information about yourself including your name, email address, username and password. You agree that any registration information you give to SOLA Siblings will always be accurate, correct, and up to date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorised purpose. You must not, in the use of the Service, violate any laws in your jurisdiction.
You may use the Product for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any law.
REFUSAL OF SERVICE
The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.
We will email you to confirm the placement of your order and with details concerning product delivery. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.
CANCELLATIONS, REFUNDS & RETURNS
We do not currently offer refunds. The SOLA Siblings programme is in its infancy and we are not currently in a position to offer refunds except in exceptional circumstances, and by discretion of SOLA Systems Ltd.
We endeavour to describe and display the Product as accurately as possible. While we try to be as clear as possible in explaining the Product, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.
MATERIAL YOU SUBMIT TO THE SITE
You shall not upload, post or otherwise make available within the Service any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.
The Site, Product and Service contain intellectual property owned by SOLA Systems Ltd, and Louisa Martin, including trademarks, copyrights, proprietary information, and other intellectual property.
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent.
We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.
We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.
LIMITATION OF LIABILITY
YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, SOLA Systems Ltd IS NOT LIABLE FOR DAMAGES IN CONNECTION WITH ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE
THIRD PARTY RESOURCES
The Site, Product and Service contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with SOLA Siblings. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.
You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defence without our prior written consent.
EFFECT OF HEADINGS
The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.
ENTIRE AGREEMENT; WAIVER
This Agreement constitutes the entire agreement between you and SOLA Systems Ltd pertaining to the Site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by SOLA Systems Ltd shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by SOLA Systems Ltd.
All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:
SOLA Systems Ltd, Studio 24, 25-27 Bickerton Rd, London N19 5JT, UK.
GOVERNING LAW; VENUE; MEDIATION
This Agreement shall be construed in accordance with, and governed by, the laws of the United Kingdom as applied to contracts that are executed and performed entirely in United Kingdom. The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be London, UK. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, which shall be conducted under the then current mediation procedures of The CPR Institute for Conflict Prevention & Resolution or any other procedure upon which the parties may agree. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.
RECOVERY OF LITIGATION EXPENSES
If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.
If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.
These Terms and Conditions bind and inure to the benefit of the parties’ successors and assigns. These Terms and Conditions are not assignable, delegable, sub-licensable, or otherwise transferable by you. Any transfer, assignment, delegation, or sublicense by you is invalid.
Updated: November 2021.